VAM Systems is a Business Consulting, IT Solutions and
Services company with operations in UAE, Bahrain, USA, Australia,
Singapore & India.VAM Systems is currently looking for SAP CRM Consultant for our Bahrain operations
with the following Skillsets, terms and conditions:
Academic qualification and Certification:
Bachelor’s
Degree in computer science or equivalent.
- SAP
CRM Consultant Certification.
- SAP
Cloud Solution certified is plus.
Required Work Experience:
At
least 10 years of experience in SAP CRM for Utilities implementation and
management.
- Should
have completed at least 5 Full Life Cycle Implementations as a team lead.
Required Technical Experience:
Hands
on experience with CRM for utilities:
- Managing
Business partner account and Agreements, Customer Data Overviews,
Processing End Contracts, Service Notifications, Activity Processing,
Managing Service Locations, Owner Allocation, Campaign Management,
Processing Payment Locks, Electronic Customer Service, Processing New
Contracts, Processing Move Contract, Entering Payment Authorization,
Mapping of complex customer service processes.
- Extensive
knowledge of the CRM Middleware functionalities and tools. Expertise in
designing custom adapters. Monitoring and troubleshooting middleware jobs.
- Knowledge
in CRM-Billing integration, configuration of MDT and products.
- Well
experienced in building and supporting interfaces with outside systems.
- Understanding
of project implementation methodologies and solution Manager is required
including ASAP-8.
- Experience
writing Blue Prints and functional specifications for change requests, creating
test plans, process documentation and conducting user training.
- Capable
of working directly with technical teams such as ABAP and Basis and be
able to define technical requirements for those teams.
- Must
have strong knowledge of the various mass data upload and maintenance
tools like BDC EMIGALL.
- Candidate
should have experience in supporting migration activities from a
functional perspective.
- The
candidate should be experienced in producing management reports.
- Experience
in implementing Smart Metering and Net Metering Solution.
Other essential skills for the candidates:
Fluency
in English (Written and Spoken)
- Good
communication skills
- Good
Analytical skills
- Ability
to work seamlessly in a team environment.
The candidate should be able to work on the
following activities:
1. Gathering
Requirements
a)
Meeting with SAP core team
b)
Meeting with SAP coordinators and Business
2. Preparing
Blue Print and functional specifications document
a)
UML based specifications
b)
Logical Data Model
3. Carrying on
Configuration work
a)
Configuring new functionalities to existing SAP
environment
b)
Maintain existing SAP environment
4. Testing
a)
Prepare test plans
b)
Conduct functional testing
c)
Conduct integration testing
5. Preparing
User Manual
6. Training
End users.
7. Preforming
any related jobs as directed by the supervisor.
In addition to the above activates the candidate
should be able to work on the following activities:
·
Managing the SAP CRM module, reviewing the
Customer Service processes and mapping it.
·
Leading the implementation and the upgrades of
the SAP CRM Module including design, configuration and testing of the new
requirements and enhancements.
·
Managing the integration between the SAP CRM,
SAP Billing, FICA and any other enterprise system i.e. GIS.
·
Liaison between end-users and SAP Developers in
the analysis, design, functional configuration, testing and maintenance of SAP
CRM module to ensure optimal system performance.
·
Conduct periodical system operation assessments
to ensure effective system utilization and data updates.
·
Track and document changes in functional and
business specifications and provide users with detailed procedures that can be
easily understood.
·
Identifies opportunities for improving business
processes in partnership with process owners and management through SAP CRM
module and integrations.
·
Provide technical assistance in training,
monitoring, and coaching professional and technical staff on matters related to
assigned area.
·
Trains users and supports training in the usage
of SAP CRM module functionality or any new enhancements.
·
Offering day-to-day CRM support for end-users.
Terms and conditions
The selected candidates shall join
VAM Systems - Bahrain and shall be deputed to one of the leading Organizations
in Bahrain.
Should you be interested in this opportunity, please send
your latest resume in MS Word format at the earliest at joinus@vamsystems.com or call us +91 (0)471
2310430 or +91 (0)476
2684924.