is currently looking for Product Owner for our UAE operations with the following skillsets & terms and conditions:

Skill Set required:

                     2+ years of experience as a business analyst, QA, product owner or UX designer/architect

·                     Experienced in writing user stories, business requirements

·                     Experienced in SCRUM methodology

·                     Proven track record of successful on time delivery.

·                     Good understanding of UI/UX design.

·                     Good understanding of software testing, ability to review and approve test cases.

Qualification:

·                     Bachelor’s Degree in Technical Engineering/Computer Science/Math or equivalent.

·                     Certified SCRUM Master or Professional Certified Product Owner (Optional)

·                     Solid technical background with understanding in software development.

·                     Comfortable using collaboration tools such as Slack, JIRA.

·                     Fluent in English Language.

Responsibilities:

1.                   Accountable for the success of delivery; owns the entire product backlog and delivery activities, this includes grooming development teams, responding to queries of the development team promptly.

2.                   Guides the development team at each sprint and removes any roadblocks to enhance their performance. Ensures that products are delivered within the timelines agreed.

3.                   Ensures stories are “ready” before the sprint start, matching definition of ready and having clear acceptance criteria..

4.                   Manages and prioritizes the product backlog along with the Product Manager which matches product vision and client needs.  

5.                   Liaise between business and development teams to deliver continuous value.

6.                   Reviews visual designs developed by UX team.

7.                   Reviews test cases written by QA team.

8.                   Stays abreast with market trends and new technologies in the domain, researches and conducts comparative analysis with competitors to recommend best practices.

9.                   Monitors the development and product team’s performance and escalates any potential performance deviation to Product Managers.

10.               Represents ISA in clients’ meetings, solicits feedback on products and services regularly.

11.               Performs any other additional duties as directed by the Product Manager/Senior Product Manager.

12.               Acts as a Product Manager in absence of Product Manager.

Terms and conditions:

Joining time frame: (15 - 30 days)  

The selected candidates shall be a direct employee of one of the leading Organizations in UAE

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at joinus@vamsystems.com

is currently looking for Manager – Service Desk for our UAE operations with the following skillsets & terms and conditions:

Skill set Required:

                      6-8 years in IT environment, with 2-4 years of which managing the service desk, 24x7 critical operations preferably in aviation.

•                      ITIL advance is a must

•                      Experienced in help desk and remote-control software is a must.

•                      Solid technical back ground with an ability to give instructions to a non-technical audience.Customer-service oriented with an ability to motivate own team to achieve specific goals.

•                      Proven record in implementing and monitoring infrastructure projects.

•                      Proven skills in carrying out bug fixes and applying patches.

•                      Experienced in managing operations and technology platforms – both internally and externally hosted.

•                      Proven skills in analyzing data, identifying pitfalls and recommending solutions.

•                      Possesses effective persuasive, negotiation, problem solving and decision-making skills.

•                      Employs technical expertise and interpersonal skills to execute new initiatives and achieve company’s objectives.

•                      Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualification:

•                      Bachelor’s Degree in computer engineering/Computer Science/Information Technology or equivalent.

•                      CCNP/ CCIE/ MCSE/ RHEL ITIL Certification are advantage.

•                      Fluent in English Language.

Roles & Responsibilities:

1.                   Leads the service desk team to carry out customer support operations properly and promptly, monitors and evaluates the overall performance to ensure problems are timely responded to and accurately resolved.  

2.                   Ensures all problems and gaps handled by the service desk are rightly identified and appropriate technical/non-technical solutions are applied.

3.                   Establishes/maintains excellent relationships with clients, stakeholders, business users, suppliers, vendors and other ISA teams to ensure improvements in the products and services provided to ISA clients and to resolve any problems.

4.                   Develops and implements customer service delivery standards to better serve ISA’s vision, mission and business requirements and to ensure customer satisfaction and loyalty. Partners with line managers to drive related activities results, bringing on board highest level of creativity in service.

5.                   Creates support knowledge base by managing the development and communication of IT support manuals, technical notes and articles to clients in line with SLAs.

6.                   Contributes to improving customer support by actively responding to queries and managing complaints directly or through the service desk team; provides clients’ feedback to the different ISA teams.

7.                   Contributes to the development and implementation of processes and service level agreements of incidents management and service requests management.

8.                   Ensures a complete and accurate database of IT assets within ISA is established and maintained, and all security, integrity, and business continuity controls and documents are being applied within the respective area.

9.                   Provides necessary support and guidance in evaluating, testing, and implementing new technology such as systems and platforms. Participates in different projects as required.

10.               Ensures proper recording and closure of all claims; develops daily, weekly and monthly reports on help desk team’s productivity.Identifies and manages the service desk budget estimates/expenditure in line with ISA’s guiding principles. Provides required support on budget issues to the Head of Operations as needed.

11.               Partners with HR to set objectives and identify KPIs for the respective team members; ensures his/her subordinates are fully aware and knowledgeable of their targets.  Provides on-going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.

12.               Conducts regular reviews and assessment for the function related work flow and operating procedures to enhance the process and maximize productivity.Performs any other additional duties as directed by the head of the department/management.

13.               Demonstrates continual improvement in Service Desk performance leveraging people, process and technologies.

14.               Aligns the Service Desk to ITIL best practices leading to eventual accreditation in 18 months

Terms and conditions:

Joining time frame: (15 - 30 days)  

The selected candidates shall be a direct employee of one of the leading Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at joinus@vamsystems.com

is currently looking for Manager - Information Security & Risk for our UAE operations with the following skillsets & terms and conditions:

Skill Set required:

                     10+ years of IT experience including 5 years in Information Security preferably within Airline industry.

·                     Working experience in managing Internet and network security products and platforms, applications and infrastructure security assurance as well as security incidents and operations.

·                     Advanced knowledge in information security principles and practices, including security risk assessment standards, risk assessment methodologies, vulnerability assessment and security frameworks.

·                     Possesses experience in data protection and management, including regulatory aspects.

·                     Holistic IT knowledge of heterogeneous technology environments.

·                     Advanced knowledge in attack vectors, threat trends, mitigation strategies, intrusion analysis and incident response.

·                     Experienced in developing, departmental policies, procedures, standards and guidelines.

·                     Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.

·                     Effective persuasive, negotiation, problem solving and decision making skills.

·                     Employs technical and interpersonal skills to execute new initiatives and achieve company’s objectives.

·                     Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualification:

·                     Bachelor degree in Computer Engineering/ Computer Science/ Information Technology or equivalent.

·                     Certification relevant to Information Technology/ IT Security/ Audit/ Governance e.g. CISA, CISM, CISSP, CGEIT.

Fluent in English Language.

Responsibilities:

1.                   Develops, manages, and communicates the Corporate Information Security Framework that includes policies, standards and processes based on international standards (eg.ISO27001) as well as legal and regulatory requirements (e.g. PCI DSS, GDPR) ensuring its policies and procedures are adopted and adhered to.

2.                   Develops an overall information security and compliance strategy, and recommends appropriate controls and tools ensuring all are in line with company’s objectives, set measures and information control requirements.

3.                   Monitors environmental and market trends and pro-actively assesses impact to business strategies and advises necessary security controls in collaboration with experts in other functions e.g. legal, technical support, architecture.

4.                   Defines and implements a risk management framework for company to ensure that IT security and risks are managed to acceptable levels and in compliance with relevant regulations.

5.                   Co-ordinates periodic vulnerability assessments and penetration tests on IT environment to monitor performance, identify risks and threats, and manage solutions as required for the effective protection of information assets and/or regulatory compliance.

6.                   Ensures there is sufficient visibility at the appropriate management level for every risk – its impact, and cost of mitigation.

7.                   Conducts investigations on permission violations and defines org-level policies on the access rights.

8.                   Co-ordinates effective implementation of data protection program aligned to applicable regulatory regimes (e.g. GDPR). This includes records of processing, associated policies and procedures, and reporting and engaging with supervisory authorities whenever needed.

9.                   Directs and guides internal teams and/ or external providers to ensure that all information assets are well protected. Reviews, actions any exception to policies and standards based on impact and takes ownership for all Information security initiatives.

10.                Keeps abreast with market trends and latest products related to information security and maintains a broad understanding of the environment, to source services from the external market.

11.                Develops, manages, maintains, and regularly tests security incident-response-plan that ensures all incidents are reported, documented, resolved and recovered.

12.                Handles any additional duties as directed by the Head of Department/CEO.

Terms and conditions:

Joining time frame: (15 - 30 days)  

The selected candidates shall be a direct employee of one of the leading Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at joinus@vamsystems.com

is currently looking for Service Desk Engineer for our UAE operations with the following skillsets & terms and conditions:

Skill set Required:

       5-6 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation.

•        This job requires occasional duty travel for training and implementation purposes.

•         Proven record in implementing and monitoring infrastructure projects.

•      Proven skills in carrying out bug fixes for minor issues and applying patches (Java, J2ee, Oracle database, Spring, Hibernate, Struts 2, Jquery, javascript, Jboss & tomcat as application servers, unit testing, etc).

Holistic IT Knowledge in heterogeneous technology environments - experience with different types of end-to-end technology stacks.

•                      Experienced in managing operations and technology platforms – both internally and externally hosted.

•                      Proven skills in analyzing data, identifying pitfalls and recommending solutions.

•                      Possesses effective persuasive, negotiation, problem solving and decision-making skills.

•                      Employs technical expertise and interpersonal skills to execute new initiatives and achieve company’s objectives.

•                      Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualification:

•                      Bachelor Degree in Computer Engineering/Computer Science/Information Technology.

•                      ITIL Certified. (Not mandatory)

•                      Fluent in English Language.

•                     

Roles & Responsibilities:

1.                   Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides information and feedback ensuring problems are being recorded and tracked throughout the entire process.  

2.                   Maintains positive customer/working relationships with stakeholders, business users, suppliers, vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance.

3.                   Provides technical/non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems, network, hardware/software faults and bugs to resolve problems considering system capacity, limitations, etc.; applies metrics to monitor performance and measure key project criteria.Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary; responds within agreed time limits to call-outs.

4.                   Assists with the development and implementation of processes and service level agreements of incidents management and service request management.

5.                   Assists technical experts in planning, evaluating, testing, and implementing new technology such as systems and platforms. Participates in different projects as required.Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs.

6.                   Utilizes different communication channels to support or guide end users on the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc.

7.                   Ensures proper recording and closure of all claims; generates timely reports of different nature to capture support services activities.Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed in line with agreed SLAs.

8.                   Supports the roll-out of new applications (where applicable); sets up new users' accounts, profiles and passwords. Supports the clients during CR implementation (UAT and Training).

9.                   Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA. Establishes and maintains security, integrity, and business continuity controls and documents.Responds positively to operational needs by being on-call available for critical systems 24x7 support.

10.               Actively monitors application/IT performance using monitoring and controlling tools to ensure 24x7 availability

11.               Should be open to work on shifts based on team requirements.

12.               Should be open to work as Primary and/or Secondary supports based on roster

13.               Complete resolution of tickets based on targets defined by the team

14.               Terms and conditions:

Joining time frame: (15 - 30 days)  

The selected candidates shall be a direct employee of one of the leading Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at joinus@vamsystems.com

is currently looking for Senior GIS Specialist for our Bahrain operations with the following skill set and terms and conditions: 

Job Title -            Senior GIS Specialist

 Job Description

 Senior GIS Specialist is responsible to manage GIS Projects, support GIS Operations, perform GIS data analysis, create data conversion procedures and monitor data quality.

 Experience:

         Minimum 10 years to 15 years progressive experience in GIS Applications, Spatial Data Management / GIS Projects / GIS Operations in enterprise organization.

 Educational Qualification & Certifications:

 ·         Bachelor’s or Master’s in GIS, Computer Science/IT, or a related field

·         PMP or PRINCE 2 Certification preferred

·         GIS Certifications Preferred

 ·         Proficient skill in cartography as well as coordinate systems and projections.

·         ESRI's ArcGIS Desktop v10x (ArcMap, ArcCatalog)

·         Attention to details and experience with QA/QC and data analysis

·         Strong knowledge and experience with current Esri software offerings in the areas of desktop, server, and online technologies.

·         Working knowledge of CAD software packages (AutoCAD & MicroStation).

·         Previous experience in data conversion and experience with GIS data and CAD data integration.

·         Strong problem solving skills.

·         Ability to accurately match customer requirements with appropriate Esri technologies. Self-motivated, proactive, creative, and team oriented.

·         Exceptional interpersonal, written and verbal communication, and presentation skills.

·         Ability to work on multiple activities/projects simultaneously.

·         Specialization in ESRI’s ArcGIS suite of products

·         Experience in SDLC, Project Management, Operation Management

·         Skills in user requirement analysis, design, development, testing and documentation

·         Expertise in RDBMS such as Oracle

·         Highly proficient in Technical writing.

 Roles & Responsibilities

 ·         Developing GIS policies and procedures.

·         Designing and implementing organization-wide GIS standards.

·         Monitoring performance against plans and establishing resolution actions for any variances from plans.

·         Coordinating GIS-related activities with user departments.

·         Providing technical and project management support.

·         Revise existing GIS layers and create new layers following established standards and procedures

·         Will create high quality maps, GIS analysis, and data

·         Develops and maintains QA and QC procedures for all GIS related activities.

·         Providing support for cartographic design and high quality map production.

·         Maintain metadata and best practices to support systems and data

·         Assist in the development and design of the GIS database.

·         Assist in the development of all required database documentation.

·         Perform Spatial and Data Analyst tasks.

·         Using GIS systems to edit data create reports and generate maps.

·         Assist in the maintenance and preparation all field survey data for inclusion to GIS database.

·         Ensure and develop procedures for QC and QA of all data to be included into the GIS database. This includes, but is not limited to, topology correction, real world logic, accuracy and completeness of both spatial and attributes information.

·         Provides technical support to the operational functions.

·         Review appropriateness and preparation of external data for GIS inclusion

·         Recommending and, where appropriate, developing GIS and related training programs.

·         Providing an interface between GIS staff and consulting professionals working within the organization.

·         Coordinating and leading GIS initiatives with external organizations.

·         Evaluating technological advances and promoting the usage of appropriate technology and application.

·         Expertise in Esri ArcGIS Server Technologies and GIS Architecture

·         All other duties as assigned

Terms and conditions: 

 
The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading Government Organizations in Bahrain. 

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at joinus@vamsystems.com 

is currently looking for Senior Development Architect for our UAE operations with the following skillsets & terms and conditions:

Skill Set required:

·         Bachelor’s degree in computer science, software engineering or a related field

·         Experience as a development architect

·         Extensive understanding of architectural styles, security and design patterns

·         Thorough understanding of cloud and on-premise hosting and network architectures

·         Hand on experience with table design for relational data bases and experience with the optimization of SQL execution.

·         Experience in data warehouse solutions

·         Experience in solutions from Microsoft, Oracle, Amazon Experience with database design and data modelling

Knowledge of enterprise service bus (ESB) platforms like BizTalk

·         Background in service-oriented architecture (SOA)

·         Good analytical and critical thinking skills

·         Good organizational, time management and prioritization skills

·         Exhibits flexibility, initiative and self-reliance

·         Clear and coherent written communication, including visual representations of data

·         Have previously worked in multicultural environment

·         Team oriented, understanding of the corporate Netwrok, Cyber Security principles, various design patterns, cloud services to choose optimal environment/platform

·         Able to constructively challenge and drive teams to consensus decisions

·         Fluent in written and spoken English

Nice to have:

·         Fluent in written and spoken French

·         Certification on cloud service or architecture framework

·         Experience as a development architect within a Scaled Agile Framework

·         Certification in Scaled Agile Framework

·         Exposure GDPR, architecture principles, tools for reverse engineering, code analysis like TOGAF 

·         Experience in conceptualizing software solutions to address end-user requirements

Job Scope (Application architecture and hosting planning):

·         Provides software architectural decisions in the development programme.

1.       Define the architecture that will meet the proper level of availability, performance, operability, security, maintainability while optimizing the TCO of the applications

2.       Determine the appropriate level of service in term of RTO and RPO and ensure that the applications meet those objectives by defining the proper architecture.

3.       Define the level of expected performance and put in place mechanisms to measure that those objectives are meet.

4.       Make sure that the applications are operable with the proper level of monitoring and logging to quickly diagnose and resolve problems in production.

5.       Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context (logical architecture)

6.       Define the proper infrastructure requirements to meets the performance and availability objective (technical architecture)

7.       Ensure that the application data are secured and properly backed up and restorable.

·         Enable an automated build-test-deployment within the release workflow through appropriate design guidelines and tools

·         Enable an organization with a delegation and responsibility model where the technical enablers are not only driven from top down but also from bottom up

Terms and conditions:

Joining time frame: (15 - 30 days)              

The selected candidates shall join VAM Systems - UAE and shall be deputed to one of the leading organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at joinus@vamsystems.com