VAM Systems is currently looking for ICT
Engineer for our Bahrain operations
with the following skillsets & terms and conditions:
Skills Required
1. Desktop Monitoring and Support (On-Site and Remote / Phone Support)
a) Performance of basic support functions,
including the installation of workstation ICT equipment, PC’s, laptops, smart
phones, network printers, peripherals, and office software; diagnosis and correction
of software installation problems, configuring of PC’s and laptops for standard
applications; identification and correction of user hardware problems, with
advanced troubleshooting as needed;
b) Diagnoses and resolves any hardware,
software, or connectivity problem within 24 hours of identification.
c) Receives and logs problem calls or service
requests in the automated tracking system.
2. Management and Maintenance of Microsoft Office 365 (On-Site and Remote
/ Phone
Support)
a) Provide training on Microsoft Office 365
suites of applications (such as OneDrive, Teams, SharePoint), tools and cloud
technology.
b) Liaise with the clent’s corporate IT
office in Nairobi (Corporate Services Division / Enterprise Solutions Section)
for any Mail Office 365 related issues.
3. Server Administrative and Management Services (On-Site and Remote /
Phone
Support)
a) Monitoring of existing servers, support
and online back-up of all files onto OneDrive and Windows System
b) Management of networks and computer
systems, including associated hardware, software, communications, and operating
systems, necessary for performance, security, reliability, back-up and
recoverability of the systems.
c) Scheduling of preventive maintenance for
equipment in the areas of coverage is properly and promptly performed;
development of operations and quality assurance for backup plans and procedures
are being followed.
d) Configuration management, including
changes, upgrades, patches, etc. is maintained; management of user login’s and
password security is documented; and support of software products deployed in
the client’s West Asia Office; timely response to repair and maintenance work
for the user.
e) Liaises with client’s corporate IT team
within the Corporate Services Division / Enterprise Solutions Sections for
maintaining the efficient and reliable operations of Client’s West Asia IT
systems as per the systems standards and policies.
f)
Monitors
and supports the standard software system to ensure that software updates are
distributed correctly.
g) Collects various statistics on the
performance and reliability of IT systems, and produces pertinent reports.
h) Complies with and enforces security
policies and procedures.
i)
Responds
to requests from user offices and assists in deploying/configuring systems so
as to conform to infrastructure standards.
4. Security and Backup Efforts (On-Site and Remote / Phone Support)
a) Maintenance of virus detection programs on
the servers and user computers and laptops; performance of periodic security
audits.
b) Weekly and other periodic backup of the
computer, data and information, and the like; program to restore systems and
data if cloud servers and/or computers go down, are required.
c) Engineering, planning, and design services
for major system enhancements and/or upgrades to existing systems;
recommendations for future purchasing and technology needs, when requested or
necessary.
d) Installation of new equipment, software,
and transfer existing data when acquired, will be needed.
Other ICT support as requested by the
client
Provide any other ICT support that may be
needed from time to support and improve client’s West Asia Office operations
including but not limited to
a) Troubleshoots, cleans, and
repairs/rebuilds equipment connected to the network;
b) Sorts, compiles, and stores equipment in
accordance with work orders and/or equipment condition;
c) Monitors inventory levels and initiates
requests for procurement before low thresholds are reached.
d) Keeps abreast of developments in
technology in the organization and in the industry in general.
e) Management SSL certificates related to
websites and database.
Joining time frame: (15 - 30
days)
The selected candidates shall
join VAM Systems - Bahrain and shall be deputed to one of the leading
Organizations in Bahrain.
Should you be interested
in this opportunity, please send your latest resume in MS Word format at the
earliest at joinus@vamsystems.com.